EBATIC BARMERIT ENTERPRISE LIMITED is registered for general merchandise activities. This Refund Policy explains how returns, exchanges, replacements, cancellations, and refunds are handled for goods sold or promoted through the website or other authorized sales channels.
1. Scope of this Policy
This policy applies to:
general goods and merchandise sold by EBATIC BARMERIT ENTERPRISE LIMITED
online and offline sales processed through the company
supply and trading transactions involving general merchandise
2. Eligibility for Refund or Return
A customer may be eligible for a refund, exchange, or replacement where:
The wrong item was supplied.
The item delivered was materially damaged at the time of delivery.
The item is defective upon delivery.
The item received materially differs from what was ordered.
A duplicate or unauthorized payment is confirmed.
The company is unable to fulfill a paid order for reasons directly attributable to it
3. Non-Refundable Items
Unless otherwise expressly agreed in writing, the following are generally non-refundable:
Items that have been used, altered, consumed, or damaged after delivery
custom-ordered or specially sourced items
items sold on a clearance, final sale, or promotional sale basis unless defective
digital goods or downloadable items once access has been granted
delivery, logistics, or third-party sourcing costs already incurred
Items returned without proof of purchase, where verification is not otherwise possible
4. Return Window
Customers should inspect goods promptly on delivery. Any complaint relating to wrong supply, damage, or defect should be made within five business days after delivery unless another written return window applies.
5. Condition of Approved Returns
Where a return is approved, the item must ordinarily be returned in substantially original condition together with relevant packaging, accessories, manuals, labels, or tags where applicable, except where the complaint concerns wrong supply or a verified defect.
6. Refund Process
To request a refund, exchange, or replacement, the customer should contact EBATIC BARMERIT ENTERPRISE LIMITED using the support details on the website and provide:
name
order or transaction reference
date of payment
description of the issue
proof of payment
photographs or other evidence where relevant
The company may inspect returned items or request additional information before deciding.
7. Remedies
Where a claim is accepted, EBATIC BARMERIT ENTERPRISE LIMITED may choose the commercially appropriate remedy, including:
replacement
exchange
repair where applicable
store credit
partial refund
full refund
8. Refund Timing
Approved refunds will ordinarily be processed through the original payment method unless another lawful method is agreed upon. Processing time depends on banks, payment processors, and relevant intermediaries.